Viewing your orders

If you are a registered user, you can view a complete history of your orders and check the status of recently placed orders under Your Account. This page lists all your orders along with detailed information about each one of them. 

Your orders are labelled as follows:

  • Open orders → orders that you have recently placed and which have not yet been confirmed by the retailer
  • Closed orders → orders that have been confirmed and shipped 

The status of each order is updated as the change takes place and is visible to you at all times. We also send an e-mail each time the status of your order changes, for instance, when your order is shipped.