Cancelling your order

If you wish to change or cancel your order please email Customer Services and ensure you select the correct category of “Cancellations & Order Changes” so that your request is prioritised.

It may not always be possible to cancel or change your order and you will receive an email to confirm if we have been successful in doing this. If we are not able to cancel or update your order, or if your order has already been shipped, then you will need to wait for the delivery and then return the goods in line with our Returns & Refunds policy.

You have the right to return goods up to the end of a period 14 calendar days after you take possession of the goods (or in the case of a multiple order, the last part of the order) but please note that you would be responsible for the return postage costs.