Customs charges

Customs or import duties are sometimes charged once a parcel reaches its destination country.

Any customs charges upon delivery are solely the responsibility of the customer. Any subsequent carrier handling fees (as a result of custom charges) are also the responsibility of the customer.

Fruugo has no control over these charges and we are unable to tell you what the cost would be as customs policies and import duties vary widely from country to country. For more information on current charges you would need to contact your local customs office before you order or alternatively you could use www.dutycalculator.com as a guide.

Estimated delivery timescales do not include any additional customs clearing times beyond Fruugo's control.

Please note that customs charges will not be refunded if you cancel and return your order.  

If you cancel your order by refusing to accept delivery of all or part of your order (where the products or packaging do not appear to be damaged or defective) you will be responsible for any customs fees or postal charges incurred by the retailer. Any charges such as this due to a package being refused will be deducted from your merchandise refund.